Getting in Touch When the Office is closed

If you or your clients are already on holiday and urgently need to contact us out of hours, our destination teams on the ground at the hotel you are staying in or our ground handlers are best placed to help out in an emergency. A member of the hotel team, in the first instance, should be able to help out, Failing that a member of our ground handling team should be able to assist you further if required.   If you are unable to contact our local teams and think that your emergency issue cannot wait until our normal office opening hours, dial our main number 01483 445 610 and you will be given instructions on how to reach our UK emergency contact team at the end of the phone message.

Our local Ground handlers can be reached on the following numbers out of hours:

Mauritius

Mautourco 24 hours Customer Care hotline +230 5497 3016

Seychelles

Masons Travel 24 hours Duty Manager for assistance in case of emergency only email: DutyMgrMahe@masonstravel.com, +248 2524665.

Dubai, Abu Dhabi & Ras Al Khaimah

Arabian Adventures- in-resort or emergency assistance contact in Dubai +971 4303 4232

Desert Gate Dubai (DG) - +971 4 442 1155. Out of hours emergency number: +971 52 750 2173

Oman

Desert Gate Oman (DG) MUSCAT +968 9623 0505 (phone/WhatsApp)
Desert Gate Oman (DG) SALALAH +968 9228 7695 (phone/WhatsApp)

Magic Arabia +968 2412 1805 (Phone) +968 9221 4548 (Mobile) | Out of hours +968 9221 4535 | reservations@magic-arabia.com 

Maldives

Hummingbird Maldives +960 333 0072. Emergency number: +960 791 4400

Desert Gate Maldives (DG) emergency number: +960 777 2476

Arabian Adventures Maldives +960 7200 724