If you or your clients are already on holiday and urgently need to contact us out of hours, our destination teams on the ground at the hotel you are staying in or our ground handlers are best placed to help out in an emergency. A member of the hotel team, in the first instance, should be able to help out, Failing that a member of our ground handling team should be able to assist you further if required. If you are unable to contact our local teams and think that your emergency issue cannot wait until our normal office opening hours, dial our main number 01483 445 610 and you will be given instructions on how to reach our UK emergency contact team at the end of the phone message.
Our local Ground handlers can be reached on the following numbers out of hours:
Mautourco 24 hours Customer Care hotline + (230) 5497 3016
Masons Travel 24 hours Duty Manager for assistance in case of emergency only email: DutyMgrMahe@masonstravel.com, + (248) 2524665.
Arabian Adventures- in-resort or emergency assistance contact in Dubai + (971) 4303 4232