Hilton Dubai Palm Jumeirah

Check In

Check-in: 3 PM

Check Out

Check-out 12 PM

Smoking policy

Smoking is allowed in designated areas at Hilton Dubai Jumeirah. A fee of up to AED 500 will be assessed for smoking in a non-smoking room. Please ask the Front Desk for locations of designated outdoor smoking areas.

Payment types at the property

American Express, MasterCard, China Union Pay, Diner’s Club, Visa

Tourist tax

Tourism Dirham fees at Hilton Dubai Palm Jumeirah are charged at AED 20 (£4) per room, per night, payable directly at the hotel upon check-in or check-out. For multi-bedroom accommodation, the fee increases by AED 20 (£4) per additional bedroom, per night.

Age policy

At Hilton Dubai Palm Jumeirah the minimum check-in age is 18 years, while children of all ages are welcome, with infants typically under 3 years, children aged 3–11 years, and guests aged 12 years and above considered adults for occupancy and pricing purposes.

Check In

Check-in start time: 2 PM; check-in end time: midnight

Check Out

Check-out before noon – Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation

The Honeymoon rate is only valid for honeymooners whose travel dates fall up to 1 year after their wedding date. Marriage documentation must be presented at check-in for each room booked on the honeymoon special rate. If adequate marriage documentation is not presented at check-in, the hotel reserves the right to amend the rate.

This property enforces a strict dress code in the restaurant and public areas.

Payment types at the property

American Express, Visa, Mastercard,Diners Club International

Property-wide accessibility amenities include:

• Front entrance ramp and level access throughout public areas.

• Elevator access to upper floors (wide doors).

• Wheelchair-accessible paths of travel around the resort.

• Wheelchair-accessible parking spaces (typically 3).

• Accessible parking for wheelchair-equipped vehicles (valet options).

• Designated accessible public restrooms.

• Wheelchair-accessible registration desk.

• Wheelchair-accessible restaurant and spa facilities.

• Wheelchair-accessible pool and business centre.

• Wheelchairs available on site (may be limited).

Room Accessibility

• Lowered bathroom fixtures and sinks, making them easier to reach.

• Roll-in showers and shower chairs available in some accessible bathrooms.
• Toilets with grab rails and adapted bathroom layouts.

At Hilton Dubai Palm Jumeirah, sustainability is at the heart of every stay. The resort is committed to protecting the natural environment while carefully considering the long-term social and environmental impact of its operations.

A dedicated sustainability strategy supports positive economic, environmental and community outcomes, including purifying bottled water on site to reduce transportation emissions and help minimise the resort’s carbon footprint, so guests can enjoy a more responsible, feel-good escape.

Children & Extra Beds

Children of any age are welcome.

Extra/rollaway beds are available on request (approx. AED 150 per night), subject to availability.

Free cots/cribs are available on request, also subject to availability.

Pets

Pets are not allowed, though service animals are generally permitted as an exception.